Privacy Policy

At Altay Studio, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our custom apparel printing services.

Last updated: December 19, 2025

Information We Collect

Contact Information

  • Name and email address
  • Phone number (optional, for order updates)
  • Shipping address for delivery orders

Order Information

  • Product selections and customization details
  • Artwork files you upload
  • Order history and preferences

Technical Information

  • Browser type and device information
  • IP address and general location
  • Site usage data through analytics

How We Use Your Information

  • Process and fulfill your custom apparel orders
  • Communicate about order status and design approvals
  • Send order confirmations and shipping notifications
  • Provide customer support and respond to inquiries
  • Improve our services and website experience
  • Prevent fraud and ensure secure transactions

How We Protect Your Data

  • All transactions are encrypted using SSL technology
  • Payment processing handled by Stripe (PCI DSS compliant)
  • We never store credit card numbers on our servers
  • Artwork files are securely stored and only used for order fulfillment
  • Regular security audits and updates

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information with:

  • Payment processors (Stripe) to complete transactions
  • Shipping carriers to deliver your orders
  • Analytics providers to improve our services (anonymized data)
  • Legal authorities when required by law

Your Rights

You have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications

Cookies & Analytics

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

Session Recording & Behavior Analytics

We use Microsoft Clarity to understand how visitors interact with our website. This service may record:

  • Mouse movements, clicks, and scrolling behavior
  • Pages visited and time spent on each page
  • Form interactions (content is masked)
  • Device and browser information

What is automatically protected: Sensitive information such as passwords, payment details, and personal form entries are automatically masked and never recorded. We use this data solely to improve website usability and identify areas of frustration.

For more information about how Microsoft handles this data, visit the Microsoft Privacy Statement.

Artwork Files

Artwork you upload remains your property. We only use it to fulfill your order and may retain copies for quality assurance purposes. We do not share or use your designs for any other purpose without explicit permission.

Your Privacy Matters

Questions or concerns? Contact us at contact@altaystudio.store